Terms of Use
Last updated: September 18, 2026 — effective October 18, 2026
1. Publisher and acceptance
The "Transcription: AI VoiceToText" app and the transcriptai.app website ("TranscriptAI" or "the Service") are published by Boost Online Sales SASU, 74140 Yvoire, France, SIRET 913 730 750 00019. Contact: [email protected].
The website is hosted by O2SWITCH SAS, Chemin des Pardiaux, 63000 Clermont-Ferrand, France (+33 4 44 44 60 40).
By using the Service, you accept these Terms. How we process your personal data is described in our Privacy Policy. The Service is not intended for people under 15.
2. Description of the Service
TranscriptAI transcribes your recordings and files into text and produces summaries using artificial intelligence technologies.
- Accuracy: results depend on artificial intelligence models and may contain errors. Check them before any important use (medical, legal, financial, etc.).
- Availability: TranscriptAI offers a free plan with limited features and the paid subscriptions described in section 3. We strive to keep the Service continuously available, but it may be temporarily interrupted for maintenance, updates or unavailability of our technical providers. We may suspend a user's access without notice in the event of a breach of these Terms, a risk to the security of the Service, or a legal obligation.
- Technical limits: each file is subject to limits (duration, size, word count) shown in the app.
3. Plans, subscriptions and minutes
3.1 Plans. The content of each plan (transcription minutes, features) and its price are shown in the app before any purchase. The free plan does not include monthly minutes; minutes may be offered, for example when you sign up or as a reward.
3.2 Free trial. Some offers start with a free trial, whose duration and included minutes are shown before you subscribe. Unless you cancel before the trial ends, the subscription starts automatically and the first payment is charged.
3.3 Minutes. Each subscription includes a number of minutes per month, including when it is paid yearly. Unused monthly minutes do not carry over. Minutes offered or purchased separately are valid for the period stated when they are granted or purchased.
3.4 Payment. Subscriptions are purchased and paid for through Google Play, the App Store or, on the website, our payment provider. Payment is charged when the purchase is confirmed.
3.5 Renewal. Your subscription renews automatically for the same duration unless you cancel before the renewal date (at least 24 hours before for a purchase on the App Store).
3.6 Cancellation. You can cancel at any time from your Google Play account, your Apple account settings or your online payment space. Cancellation takes effect at the end of the current period; the Service remains available until then. Deleting your account does not cancel your subscription.
3.7 Refunds. Refund requests for purchases made on Google Play or the App Store follow the rules of those platforms, without prejudice to your statutory rights.
4. Right of withdrawal (website purchases)
For a subscription purchased on the transcriptai.app website, you have 14 days from the purchase to withdraw, without giving any reason, by writing to [email protected].
If you expressly asked for the Service to start before the end of this period, you remain liable, if you withdraw, for an amount proportionate to the Service provided until you informed us of your decision.
Purchases made on Google Play or the App Store are governed by the terms of those platforms.
5. Changes to the Service and to these Terms
5.1 Reasons. We may change the Service, including its features, the minutes included in subscriptions and the terms of access, for any of the following reasons: changes in the costs of our technical providers (transcription, artificial intelligence, hosting), technological developments, redesign or improvement of our offers, legal, regulatory or security requirements, prevention of abuse.
5.2 Prior notice. Any change with a more than minor negative impact on your access to or use of the Service, in particular a reduction in minutes or the removal of a feature included in your subscription, will be notified to you by email or in the app at least 30 days before it takes effect. The notice describes the change, its effective date and your rights.
5.3 Application to ongoing subscriptions. A change under section 5.2 does not apply to the subscription period already in progress on the date it takes effect: you keep your current terms until the end of that period, and the change applies from the following renewal. If it does not suit you, you can turn off automatic renewal before that date, free of charge; you keep full use of your subscription until it ends and no further payment is taken.
5.4 Minor changes. Improvements, fixes and changes with no significant negative impact for you may be deployed without notice.
5.5 Price. The price of a subscription does not change during the current period. We may change it for any of the reasons in section 5.1; the change applies from the next renewal, after prior notice under section 5.2, with the right to cancel under section 5.3, and in accordance with the rules of the payment platform, which may ask you to accept the new price.
5.6 Changes to these Terms. Any substantial change to these Terms will be notified to you at least 30 days before it takes effect, with the right to cancel under section 5.3.
6. Your commitments
You are responsible for your use of the Service and for the content you record or import. You agree not to:
- record a conversation without the consent of the people involved where the law requires it;
- import or transcribe content that is illegal, hateful, harassing, defamatory or that infringes the rights of others;
- attempt to extract the source code, circumvent the limits of the Service, create multiple accounts to accumulate free minutes, or access the Service by automated means;
- use the Service in a way that could damage or overload our infrastructure or that of our providers.
7. Intellectual property
The app, its code, design and brand belong to the publisher. You remain the owner of your recordings and of the generated texts; we claim no rights over your content and use it only to provide the Service to you.
8. Warranties
The Service is provided as described in the app. We do not guarantee that transcripts and summaries are accurate or suitable for any particular use (medical, legal, financial, etc.). This clause does not limit your rights as a consumer, in particular the legal guarantee of conformity for digital content and services (articles L224-25-12 et seq. of the French Consumer Code).
9. Liability
We are not liable for indirect damages arising from the use of the Service, in particular the consequences of a transcription error. This clause does not limit your rights as a consumer, nor our liability for gross negligence, fraud or personal injury.
10. App Store
If you downloaded the app from the App Store, these Terms are concluded between you and the publisher, not with Apple. Apple is not responsible for the app or its content. Apple's standard licensed application end user license agreement (EULA) also applies.
11. Governing law and disputes
These Terms are governed by French law. If you are a consumer, you also benefit from the mandatory provisions of the law of your country of residence.
In the event of a dispute, please send a written complaint to [email protected].